Mermaid Cake Topper Cecilia’s Custom Sugar Art
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Copyright © 2011 to CECILIA’S CUSTOM SUGAR RT. All rights reserved


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IMPORTANT PLEASE READ

PLACING AN ORDER MEANS ACCEPTANCE OF THESE TERMS AND CONDITIONS

All Sales made by Cecilia’s Custom Sugar Art are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions and if there is anything you don’t understand please contact me.

I DO NOT MAKE COPYRIGHT CHARACTER CAKES OR TOPPERS FOR SALE.

PLEASE DO NOT ASK FOR THEM AS I DO NOT RESPOND TO EMAILS REQUESTING THEM.

NOTICE TIMES

The more notice the better. At the very least 6 - 8 weeks notice for cake Toppers however you can check with me for availability if you are not in that time period and if I am able to accommodate you I will.

International Orders require 2 months notice or more.

PRICE

The price for the order will be as stated on your order form. You agree to pay the full price to Cecilia’s Custom Sugar Art in accordance with the order form after the details are checked and agreed by you and you are presented with an invoice.

PAYMENT

Full non refundable Payment for Cake Toppers is due immediately on receipt of invoice. This will secure your booking date. Work will not commence until Payment is received. If payment is delayed your item will not reach you in time as your tile slot will no longer be available. All orders are deemed to have been accepted only when payment has been made. Once you approve the document and the payment is made, work will start on time. I will contact you when the topper is ready for dispatch, to check your availability to receive the package.


If you decide to have a topper for your event and don't have the design details with you at the time of booking, you can pay a non-refundable deposit of 50% and secure the date then send me all the details when you have them with you. However the details are needed as soon after as possible so that work can commence or your Topper will not be ready on time.


Prices are subject to change without any prior notice. In which case old price is valid for 1 week from the initial enquiry date.

DEPOSITS

Cakes require a non refundable deposit of 50%. This will secure your booking and work will commence on your item however Full Payment must be made at least 28 Days prior to your item being shipped or collected or as stated on the order form.


PAYMENT METHODS

Payments may be made by the following methods.

Paypal

Bank Transfer

NOTE: Overseas payment are by Paypal only however if you do not have a Paypal account you can still pay via Paypal using your debit/credit card as there is a separate option for this.

ALTERATIONS

Your Topper is very important to me however You are responsible for providing all of the information and detail. Please be sure to check your order form or email that you send before payment and ensure you add as much detail as you need to and photos or pictures. It is important to do this. I will not be held responsible for your change of mind or lack of information supplied in good time.

Alterations can be made up to 3 days after initial Payment. Work on your topper will start soon after payment. It is your responsibility to inform me of these alterations during the first few days. Cecilia’s Custom Sugar Art reserves the right to charge an additional fee for alterations made after this time period. While every effort is made to assist customers please note that late changes cannot be guaranteed due to the fact that once something has been made it is usually permanent and it is not possible to alter certain things without damaging the entire topper.

Be sure that you have read and understood this and provide the relevant information as while I am happy to work with you on your topper within the terms stated  I will not engage in time wasting debates that delay not only your order but everyone else’s. Any time spent in excess of this will incur an additional charge.


STORAGE - Sugar or Chocolate toppers & Flowers


 

You are paying for CUSTOM, BESPOKE, EDIBLE WORK, the materials, costs and skill involved in creating a novelty item from a perishable, fragile and difficult to work with substance.


You are not paying for the longevity of the item. It is a perishable, edible, fragile substance and does not have the same properties as hard clay or porcelain. Sugar absorbs moisture from the atmosphere causing it to deteriorate, lose its shape, wilt or droop if not stored in the right conditions. Sugar will also melt or droop if exposed to direct heat e.g. from radiators or sunlight etc. Light of any type will cause certain food colours fade particularly pinks, browns, purples and reds. Thin pieces It also becomes brittle and break as well as droop.

 

Should you receive or collect the item prior to the event it is your responsibility to make sure it is kept in the right conditions. Not doing so will result in damage. It's longevity is your responsibility and depends entirely on your treatment of it. It has nothing whatsoever to do with the workmanship of the decorator. I am not responsible for damage to any items once they have left my possession.


If you wish to keep the item as a memento that is your personal choice. It is not made or guaranteed for that purpose however if kept in the right conditions it can last a lifetime. That rests entirely on your treatment and storage of it. Ensure that you keep them in a cool dark,dry and moisture free environment such as an airtight plastic container or a glass cabinet out of direct sunlight and heat or in a box in a cupboard with desiccant.


If your items become damaged and you want them remade you will need to pay full price for it to be done.


If you want a longer lasting item you should order an item made of Clay.


STORAGE - Cakes


Cakes need to be stored in their box in a cool dry and dark place until the event. I am not responsible for your cake once it leaves my possession. If your items become damaged and you want them remade you will need to pay full price for it to be done.


DELIVERY

Some Cake Toppers can be delivered via either Royal Mail Guaranteed Delivery or a suitable courier. All items will be well packaged. If your item should arrive damaged please take Photos immediately. The original proof of receipt will be .

posted to the you to make your claim against the carrier.


I can deliver to local and some surrounding areas for an additional charge. After your item is delivered you the customer will be responsible for any damage or deterioration that may occur. These items are delicate. You need to take care of them.


If it gets damaged or deteriorates should you wish it to be remade or repaired you will need to pay for it.


COLLECTION


Cakes and large centre pieces will need to be collected directly from me or if local I can be deliver.


If your item is collected by you - you are responsible for its safe journey care and storage. Ensure you store it correctly to avoid damage prior to your event. If your items deteriorate or become damaged it is due to incorrect storage and handling. If you want them remade you will need to pay full price for it to be done.


Some items can be posted. Your Item will be sent Royal Mail Special Delivery Guaranteed by 1pm - Insured.

Your item is automatically insured up to a certain value however if the value of your item higher than the automatic insurance you will need to pay for additional insurance.


Your item will be sent to arrive approximately one week before the event to account for possible postage delays. It will be well packaged however sometimes things can go wrong and arrive damaged due to the carriers handling. If your item arrives damaged in the post please take a photo immediately and email it to me and keep a copy to send to Royal Mail. Carefully repack and return the item. You will be sent a copy of your postage receipt in order to claim for damages from Royal mail. If you would still like the item to be remade you will need to pay for that again while you are waiting for Royal Mails reimbursement.


Depending on the amount of time available either a new one will be made for you or you will receive a refund. Ensure you store it correctly to avoid damage prior to your event. I am not responsible for any damage or deterioration once the item leaves my hands. If you want them remade you will need to pay full price for it to be done.


POSTAGE


Some items can be posted. Your Item will be sent Royal Mail Special Delivery Guaranteed by 1pm - Insured.

Your item is automatically insured up to a certain value however if the value of your item higher than the automatic insurance you will need to pay for additional insurance.


Your item will be sent to arrive approx. one week before the event to account for possible postage delays. It will be well packaged however sometimes things can go wrong and arrive damaged due to the carriers handling. If your item arrives damaged in the post please take a photo immediately and email it to me and keep a copy to send to Royal Mail. Carefully repack and return the item. You will be sent a copy of your postage receipt in order to claim for damages from Royal mail. If you would still like the item to be remade you will need to pay for that again while you are waiting for Royal Mails reimbursement.


Depending on the amount of time available either a new one will be made for you or you will receive a refund. Ensure you store it correctly to avoid damage prior to your event. I am not responsible for any damage or deterioration once the item leaves my hands. If you want them remade you will need to pay full price for it to be done.


CAKES

As I only do sculpted Cakes on a case by case basis depending on current workload. All cakes are priced individually according to the design requirements. The base price for the simplest sculpted cake is £70 and £50 for a photo cake. All decoration and personalisation is added onto that.

PHOTO CAKES

You can order personalised photo cake toppers from me to do yourself if you wish or you can order a full cake.

You will need to contact me with your requirements so that I can send you a quote.

All orders are placed on a booking basis and carved require at the very least 2 months weeks before the event.

Cakes can be delivered in the Dover Area or will need to be collected in person.

You are responsible for the cake if you collect it yourself during the delivery process.